As part of our community of global shoppers and travellers, we’ve rounded up a few must-know tips to help you make the most of your LayAoo experience.
ID Verified Profiles
When you set up a LayAoo account, we will ask to verify your profile via email confirmation and phone number before creating an Order or Posting a Trip. This helps us protect our users from fake accounts and spam. Plus, we want to make sure you are real! Don’t worry about providing this info; it is kept private and never displayed on your public profile.
Escrow Delivery And Payment
Initially, travellers pay for the shopper’s item with his or her own money. Once the shopper confirms delivery, this money is released to the traveller along with their traveller fee. For shoppers, we take a 7% commission for each delivery. In short, we use escrow to ensure that both the shopper and traveller’s money is safe and secure.
While the best way to resolve an issue is to message your shopper or traveller directly, we are also here to help, should you need further assistance.
Our customer service hours are 10 am to 8 pm PST Monday to Saturday and we try our best to respond to all questions within 24 business hours. Send us an email at [email protected] to get started.
Our two-rating system ensures that both shoppers and travellers have a positive experience with LayAoo. Upon delivery/pickup of your item, please confirm receipt of your item and rate your traveller. travellers also have a chance to rate their shopper. This way, new and current users can view these ratings before bidding or accepting offers.
Building our community is one of our main priorities, and we want everyone to have the best experience possible. We do not accept profanity, verbal aggression, threats of any kind or other bad behavior. If you break the rules, we will send you a warning and if you persist, your LayAoo account will be suspended.
Delivery And Pickup
Shoppers and travellers don’t have to meet to exchange products. You can simply pick and drop off the products at one of your regional collection/pick up points OR choose a delivery option (for an additional- yet nominal - cost).